How to Change Phone Number in Emirates ID?

Are you struggling to change the phone number on your Emirates ID? Look no further; this article will guide you on how to easily update the phone number linked to your Emirates ID. Having an active registered phone number on your Emirates ID is now a mandatory requirement by the UAE government. Not only that, but it also allows you access to several online services and adds security to your transactions.

Change Mobile Number in Emirates ID by ICP Website

You can modify your Emirates ID mobile number through the official website of the Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP) by following these steps: ^[1]

• Visit the ICP Website “from here“.
• Scroll down to ‘Data Update’ and click the link to start service below.

• Login to Smart services using your email or UAE PASS.

• Click on ‘More Services’ > ‘Other Services’ > ‘Personal Information’ > ‘Update Personal Information’ > ‘Update’.
• select ‘Start Service’. 
• Select your nationality. You will be required to provide further information to clarify whether ‘Visa’ or ‘Residency’. You may be asked to input a file number, which you can find above your passport number on your resident visa.
• Fill in the rest of the identification information form as it appears on your Emirates ID.
• Type the new mobile number you want to use in the ‘New Mobile Number’ box.
• Click the ‘Send one-time password’ button, and you’ll receive an OTP by SMS, which you will input in the provided space and verify.
• Fill in your address information, complete the Captcha process, and click the ‘Next’ button.
• You can now view your updated data for examination and edits. Once everything is correct, proceed to the payment page.
• Select your preferred method of payment and complete the payment. You can save the generated invoice for future reference.

Having followed the above steps, the application to change the phone number on your Emirates ID is successful. The update may take up to 2 to 7 working days to reflect on your ID information.  

Change Phone Number in Emirates ID by ICP App

You can use the ICP app to change phone number in Emirates ID through the following steps: ^{[2] [3]}

• Download the ICP app from the Google Play Store or App Store, depending on your operating system.

• • UAEICP App From Google Play: “from here“.
  • UAEICP App From App Store: “from here“

• Launch the app and log in.
• Go to the ‘Menu’ section at the bottom corner.
• Click ‘Other Services’ > ‘Personal Information – Update Personal Information – Update’ > ‘Start Service.’
• Click ‘Next.’
• Change the button to ‘Yes’ under ‘Edit Mobile Number.’ A box will appear at the end, requiring you to type in the new phone number.
• Input your new number and click ‘Send One-Time Password.’ You’ll be sent an OTP by SMS to your new number.
• Type in the OTP in the provided box and click ‘Next.’
• Once successful, you may be taken to subsequent pages for changing the email address or address. Ignore these options and keep clicking ‘Next’ until you arrive at the application review page. Review and click ‘Next’ to enter the payment area.
• Select your preferred payment method and complete the payment process.

Once successful, a page will pop up stating that your request has been applied successfully. You will be emailed a reference number to track your application. All you have to do is wait 2 to 7 working days for the change to reflect.

Tips Before Changing Emirates ID Phone Number

There are certain things to keep in mind before proceeding to change the contact number on your Emirates ID. This background information will let you know what to expect so that you are not caught off guard in the process.

• Your new number must be a valid UAE mobile number and must be able to receive a one-time password (OTP) for verification. Foreign numbers cannot be linked to your Emirates ID.
• Changing your Emirates ID phone number online incurs a service fee of AED 53. In-person updates at ICA Customer Happiness Centers also cost a fee starting from AED 53, depending on the range of services offered to you. However, updating your mobile number at Smart Police Stations is free of charge.
• Individuals exclusively allowed to change Emirates ID phone numbers through Smart services include only citizens and residents of the UAE or Gulf Cooperation Council countries, and individuals under sponsorship by corporations or Excellencies the Sheikhs.
• When changing an EID mobile number online, it can take up to 2 to 7 days for the change to reflect. On the other hand, physical applications are typically processed within 24 hours.
• Cardholders are required to report any changes (including phone number) made to the information on their Emirates ID to the competent department within one month of the change.
• It is important that you gather the necessary documents required for the update before embarking on the process. This will reduce interruptions and make your application seamless

Conclusion

From the comfort of your room, you can edit the mobile number registered to your Emirates ID through the ICA/ICP website or their mobile app. If you’re unsure about the process or facing any difficulty, feel free to contact ICP customer service by calling 600522222.